Where can I find the details of my tickets?

The Requests button at the top right takes you to an overview of JIRA tickets created by you and your colleagues:

In the request overview you can set various filters to search for specific processes:

The most important information about the tickets is displayed in the table:

Columns	Description
Type	The icon indicates on which request type the ticket is based.
Reference	The reference consists of the service project name and a number. The reference is an identifier that the system automatically assigns when creating an operation.
Summary	The summary is the title of the ticket.
State	The status indicates whether your request has already been processed. See also: What is the status of my ticket?
Service project	The service project is the JIRA project from which your task was created.
Requester	The requester is the person who created the ticket.

At the top right you can use the Manage columns button to set which columns are displayed by clicking to remove the respective column or adding it from the drop-down list. In addition, you can change the order of the columns using drag & drop:

To view the details of a ticket, click on the desired operation in the overview:

In the detail view of the ticket you have the following options:

• View the description, status, priority, request type and other ticket details. Here, click the Show details button to see these details.

  Note: The details of the ticket can no longer be edited.

• Read and write comments

• Activate or deactivate notifications by email for an activity in the operation

• Share the process with colleagues